Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the TrustCrumb mobile app and website (together, the “Service”), operated by TrustCrumb (“TrustCrumb”, “we”, “us”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. What the Service does, and its limits

TrustCrumb produces a “verdict” per selection from the information available to it, such as a scanned barcode, a photographed label, or a product database entry. This information can be incomplete, out of date, or wrong. Manufacturers change recipes and production lines without notice, labels contain errors, databases lag behind reality, and scanning or photo recognition can misread a product.

Because of this, a verdict is guidance, not a guarantee. You are responsible for the final decision about whether a food is right for you. Before consuming any product you must read its physical packaging yourself, including the full ingredients list and any “may contain” or allergen advisory statements.

2. Your consumer rights (Australian Consumer Law)

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by law that cannot lawfully be excluded or limited. Everything else in these Terms applies only to the extent the law allows.

3. No warranty of accuracy

Except for rights you have under the Australian Consumer Law, the Service is provided “as is” and “as available”, without warranties of any kind. We do not warrant that any verdict, ingredient analysis, recipe, meal plan, or other content is accurate, complete, current, or suitable for your individual circumstances.

4. Assumption of risk

You understand that food allergies, intolerances, and medically necessary food restrictions carry serious risks, and that only you know your specific tolerances and requirements. To the extent permitted by law, you assume the risk arising from your use of the Service to inform what you eat or drink, and you agree not to rely on it as your only safeguard.

5. Limitation of liability

To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, TrustCrumb and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, or consequential loss, or for any loss of profits, data, or goodwill, arising out of or relating to your use of, or inability to use, the Service, including any food decision made in reliance on a verdict or other content.

Where our liability can be limited but not excluded (for example, for a failure to meet a consumer guarantee that does not relate to goods or services of a kind ordinarily acquired for personal use), our liability is limited, at our option, to resupplying the relevant part of the Service or paying the cost of having it resupplied. Nothing in these Terms limits liability that cannot lawfully be limited, such as for death or personal injury caused by our negligence, or for fraud.

6. Content you upload

You may upload content such as recipes and photos (“User Content”). You keep ownership of your User Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, display, and share it as needed to operate the Service (including showing recipes you choose to make public to other users).

You are responsible for your User Content, and you confirm that:

• you own it or have the rights to upload it, and it does not infringe anyone’s rights;
• it is lawful and not misleading, offensive, hateful, harassing, obscene, or otherwise objectionable;
• it does not contain other people’s personal information without their consent, and does not present User Content as safe for any allergy or condition on our behalf.

We are not responsible for User Content and do not endorse it. User Content is created by users, not by us, and you rely on it at your own risk. We may remove or refuse any User Content at our discretion, for example if it breaches these Terms or an app store’s rules.

7. Objectionable content and reporting

We have no tolerance for objectionable content or abusive behaviour. You must not upload, share, or post User Content that is unlawful, misleading, offensive, hateful, harassing, threatening, obscene, sexually explicit, or otherwise objectionable, and you must not use the Service to harass, abuse, or harm anyone.

Any recipe shared with other users can be reported or hidden from within the app. When you report a recipe it is hidden from you straight away and sent to us for review.

We act on reports of objectionable content within 24 hours: we remove the content, and where appropriate we suspend or remove the account responsible. Where several people report the same shared recipe, it is removed from public view automatically pending our review. Our decisions about User Content and accounts are final.

8. App store rules

You get the app through the Apple App Store or Google Play, and your use is also subject to those stores’ terms and policies, including the Apple App Store Guidelines and the Google Play Developer Program Policies. Your User Content and your conduct must comply with those rules and their content prohibitions. Apple and Google are not responsible for the Service or for User Content. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

9. Your responsibilities

• Keep your preferences and allergy settings accurate and up to date.
• Always verify a product against its physical label before eating it.
• Do not use the Service as a substitute for professional advice about your health.
• Use the Service only for lawful, personal, non-commercial purposes.

10. Indemnity

To the extent permitted by law, you agree to indemnify TrustCrumb against claims, damages, or expenses (including reasonable legal fees) arising from your User Content, your misuse of the Service, or your breach of these Terms.

11. Accounts and acceptable use

You are responsible for activity under your account and for keeping your credentials secure. You must not attempt to disrupt the Service, reverse-engineer it, or use it to build a competing product, except to the extent such a restriction is prohibited by law. You must not misuse the reporting tools, re-upload content we have removed, or use a new account to evade a suspension.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will take reasonable steps to notify you, for example in the app. Continuing to use the Service after changes take effect means you accept the revised Terms.

13. Governing law

These Terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of that place, except where mandatory consumer law provides otherwise.

14. Contact

Questions about these Terms? Reach us through our contact form.